Today, I feel I’m home. But I wandered for a long time and traveled really far to get here.
Circa October 2004, Atlanta, GA — my love affair with Apple started when I held my first iPod in my hands. The simplicity of its design and purity of its aesthetics…
Last week Peloton grabbed headlines after partnering with Beyonce on a multiyear deal that will include a curated series of themed workouts across all categories offered on the Peloton app, including cycling, running, strength, boot camp, yoga, and meditation. As a result, the Shares of Peloton surged 8 percent on…
How to design an organization for continuous innovation
Over the last decade, I have held roles with complete P&L ownership of a business unit, as a result often believed that greater end-to-end control led to more effectiveness. This of course refers to conventional management wisdom, where business units are run as independent divisions, and GMs have complete accountability…
Why are we swimming in dashboards but deprived of insights?
Augmented, Personalized and Omnichannel
“It’s very straightforward. I want to push a button and get a ride. That’s what it’s about.” Travis Kalanick, Uber co-founder
This very statement represents the most basic need of human beings — to make things easy for us — the desire to improve our efficiency has been the single…
RETAIL
Five strategies retailers can use to deliver joy to customers
THE DIGITAL SHIFT
The path to sustainable growth post-COVID-economy
Some people argue that Pelaton is Apple (HW), Tesla (DTC), and Netflix (Content) combined into one company. While it doesn’t match the scale of any of these iconic brands, it is certainly matching them in their early growth rates. Peloton recently released its Quarterly numbers, and as expected, the demand…
DIGITAL EXPERIENCES
Personalization: one of the most talked-about ‘levers’ of customer experience that can unlock billions of dollars of value for retailers. But how many retailers can do true one-to-one personalization at scale? Very few, if at all.
WHY?
The simple answer is that it is extremely hard. So, if you are…
The Digital Shift
For a movie buff like me, going to the movie theatre every weekend has been a ritual. But increasingly, I’ve enjoyed the movie-watching experience at home — plus, I don’t get sucked into eating unhealthy treats that I usually do at the theatre 😅. This made me wish that new…
TECHNOLOGY TRENDS
How deeply do you think about the real-world environments in which you will be deploying your AI applications?
A few of us at Stanford did a study on Google’s AI ambitions in healthcare and the detection of “diabetic retinopathy” emerged as a successful case study. …
